Vlado Sky Enterprises Pvt. Ltd. (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company including but not limited to its website, sub-domains, mobile sites and applications (collectively referred to as the “Platform”).
This Policy applies to individuals who browse, access or use the Platform, provide information on or through the Platform, or whose information is otherwise collected, received or processed by the Company in connection with the offer, marketing and sale of its products (“Products”) (hereinafter collectively referred to as “Customers”, “you”, “your”).
This Policy is intended to ensure compliance with applicable laws and regulations in India, including but not limited to the Information Technology Act, 2000 and rules framed thereunder.
This Policy does not apply to:
- Personal Information collected offline, unless otherwise specified
- Websites that do not link to this Policy
- Third-party platforms not controlled by the Company
By accessing and/or using our Platform and providing your information, you consent to the collection and use of your information in accordance with this Policy. If you are not comfortable with any of the terms contained herein, you may choose to discontinue usage of the Platform.
By providing your mobile number and contact details to the Company, you hereby consent to receive communications including but not limited to calls, SMS, WhatsApp messages, emails and other electronic communications in relation to the Company’s services and Products.
You further agree and consent that such communications may be sent to you even if your mobile number is registered under the National Customer Preference Register (NCPR) or Do Not Disturb (DND) list in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).
You hereby confirm that you have voluntarily opted to receive such communications and that the same shall not be construed as unsolicited commercial communication.
For the purposes of this Policy, “Personal Information” shall mean any information that relates to an individual which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such individual.
This includes but is not limited to:
- Name, email address, phone number
- Postal address and location details
- Payment and transaction details
- Device, browser and technical information
Provided that, any information that is freely available or accessible in the public domain or furnished under applicable law shall not be regarded as Personal Information for the purposes of this Policy.
We collect Personal Information through various means and channels including our Platform, email, phone and other communication methods.
4.1 Direct Collection
We collect information when you:
- Register or create an account
- Place an order
- Subscribe to newsletters or offers
- Contact customer support
- Participate in surveys, reviews or promotions
This is done through cookies, web beacons and similar technologies to improve functionality and user experience.
4.2 Automatic Collection
We automatically collect certain information such as:
- IP address
- Browser type and version
- Device identifiers
- Pages visited and interaction data
This is done through cookies, web beacons and similar technologies to improve functionality and user experience.
4.3 Other Sources
We may receive information from:
- Logistics partners
- Marketing affiliates
- Social media platforms
- Third-party integrations
The Company is not responsible for privacy practices of such third parties.
The Company collects only such information as is necessary to provide services effectively.
Categories include:
- Name, email address, phone number
- Billing and shipping address
- Date of birth, preferences and demographics
- Order history and product interests
- Payment details (processed through secure third-party gateways)
- Technical and device-related data
- Reviews, feedback and communication records
The Company may use your Personal Information for the following purposes:
- To process and fulfill orders and transactions
- To communicate order updates and customer support
- To manage user accounts and preferences
- To improve products, services and user experience
- To send promotional and marketing communications
- To conduct internal research and analytics
- To prevent fraud and ensure platform security
- To comply with legal and regulatory obligations
We process Personal Information based on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Your consent
You may withdraw your consent at any time by contacting us.
In addition to the Personal Information expressly provided by you, the Company may also collect, process and generate anonymized, aggregated or de-identified information from your use of the Platform. Such information does not identify you personally and cannot reasonably be used to identify you.
This anonymized or aggregated information may be used for internal analytics, research, performance improvement and enhancing user experience. The Company reserves the right to use and share such data with third parties for lawful business purposes.
The Company maintains a presence across various social media platforms including, but not limited to, Instagram, Facebook, LinkedIn and other similar platforms. When you interact with the Company through such platforms, including by liking, sharing, commenting or messaging, the Company may receive certain information associated with your profile.
Such information may include your username, profile picture, publicly available information, and any content that you choose to share. The extent of such data shared is governed by your privacy settings on the respective social media platforms.
The Company shall use such information for purposes including customer engagement, communication, marketing, promotional activities and service improvement. Your interaction with these platforms is also governed by their respective privacy policies and terms of service.
When you make a purchase through the Platform, you may be required to provide payment-related information including, but not limited to, credit card details, debit card details, UPI credentials, net banking information or other payment instrument data.
All such payment information is processed through secure, third-party payment gateway service providers that comply with industry-standard security protocols, including but not limited to the Payment Card Industry Data Security Standard (PCI-DSS).
The Company does not store or retain your sensitive financial information such as complete card numbers, CVV details or banking credentials. All payment transactions are encrypted and processed securely by the respective payment gateway providers.
You are responsible for maintaining the confidentiality of your account credentials, including your username, password and any other login details associated with your account on the Platform.
You agree to accept responsibility for all activities that occur under your account. The Company shall not be liable for any loss or damage arising from unauthorized access to your account due to your failure to safeguard your login credentials.
You are advised to immediately notify the Company in case of any unauthorized use of your account or any breach of security.
In order to ensure high-quality customer service, efficient resolution of queries, training of personnel and improvement of services, the Company may monitor and record communications including phone calls, emails, chats and other interactions with customer support representatives.
By contacting customer support, you hereby consent to such monitoring and recording for the purposes stated above.
Access to Personal Information is restricted to authorized personnel who require such information strictly for legitimate business purposes.
The Company may share your Personal Information with:
- Affiliates, subsidiaries and group entities
- Third-party service providers engaged in logistics, delivery, payment processing, customer support, marketing and IT services
- Analytics and advertising partners
Such entities are contractually obligated to:
- Maintain confidentiality of your Personal Information
- Use such information only for specified purposes
- Implement appropriate security measures
The Company does not sell, rent or trade your Personal Information to any third party.
Notwithstanding anything contained in this Policy, the Company may disclose your Personal Information if required to do so under applicable laws, regulations, court orders or governmental directives.
Such disclosure may be made in good faith where it is necessary to:
- Comply with legal obligations
- Enforce the Company’s terms and conditions
- Prevent fraud or illegal activities
- Protect the rights, property or safety of users or the general public
In the event of a merger, acquisition, restructuring, reorganization, sale of assets or any similar transaction, the Company reserves the right to transfer or disclose your Personal Information to the acquiring entity or relevant third party.
Such entity shall be bound by the terms of this Privacy Policy or required to adhere to equivalent data protection standards.
The Company shall retain your Personal Information only for as long as it is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:
- Nature of the information
- Legal and regulatory requirements
- Business and operational needs
Upon expiry of the retention period, the Personal Information shall be securely deleted, destroyed or anonymized.
You have the right to opt-out of receiving promotional and marketing communications from the Company at any time.
You may exercise this right by:
- Clicking the “unsubscribe” link in promotional emails
- Contacting the Company through provided contact details
- Updating your communication preferences in your account settings
Please note that transactional communications such as order confirmations, delivery updates and service notifications cannot be opted out of.
Where the processing of your Personal Information is based on your consent, you have the right to withdraw such consent at any time by contacting the Company.
Withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal. The Company may continue to retain certain information where required to comply with legal obligations or enforce its rights.
Your Personal Information may be stored on secure servers located within India or in other jurisdictions, either owned by the Company or operated by third-party service providers.
The Company ensures that such service providers adhere to appropriate data protection and security standards consistent with this Policy and applicable laws.
The Company takes reasonable and appropriate measures to ensure that Personal Information that is no longer required for the purposes for which it was collected is securely deleted, destroyed or permanently anonymized.
The Platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns and administer the Platform effectively.
Cookies may be used to:
- Store user preferences
- Track browsing behavior
- Improve website functionality
You may choose to disable cookies through your browser settings; however, certain features of the Platform may not function properly as a result.
The Platform may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company does not assume any responsibility for the content, privacy practices or policies of such third-party websites. Users are advised to review their respective privacy policies before engaging with them.
The Platform may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company does not assume any responsibility for the content, privacy practices or policies of such third-party websites. Users are advised to review their respective privacy policies before engaging with them.
The Company may use third-party analytics tools such as Google Analytics and other similar services to collect and analyze information about user interactions with the Platform.
These tools may use cookies and other tracking technologies to gather data regarding website usage, performance and user behavior.
The Platform is not intended for individuals under the age of 18 years. The Company does not knowingly collect Personal Information from minors.
If the Company becomes aware that it has inadvertently collected such information, it shall take appropriate steps to delete the same.
The Company implements appropriate administrative, technical and physical safeguards to protect Personal Information against unauthorized access, disclosure, alteration or destruction.
Such measures include:
- Encryption technologies
- Secure servers and firewalls
- Access controls and authentication mechanisms
- Regular security assessments
However, no system of data transmission or storage can be guaranteed to be completely secure, and the Company does not warrant absolute security.
The Company reserves the right to update, modify or revise this Privacy Policy from time to time to reflect changes in legal, regulatory or business requirements.
The updated Policy shall be effective upon posting on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.